Right of Withdrawal

1. Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us (GrapGo FZE, VL06 007, Block C, Sharjah Research Technology and Innovation Park, Sharjah, United Arab Emirates, Email: grapgoshop@gmail.com, Phone: +4915560080622) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form provided below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)

To:
GrapGo FZE
VL06 007, Block C
Sharjah Research Technology and Innovation Park
Sharjah, United Arab Emirates
Email: grapgoshop@gmail.com

  • I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
  • Ordered on:                      / Received on: 
  • Name of consumer(s): 
  • Address of consumer(s): 
  • Date: 

Signature of consumer