Terms and Conditions
1. Scope
These Terms and Conditions (T&Cs) apply to all orders placed by customers through the online shop of Grapgo (hereinafter referred to as “we” or “us”) on the website www.grapgo.com .
2. Contract Partner
The contract is concluded with:
Grapgo
United Arab Emirates
VL06 007, Block C, Sharjah Research Technology and Innovation Park
Sharjah, United Arab Emirates
Email: grapgoshop@gmail.com
Phone: +4915560080622
3. Conclusion of Contract
The presentation of products on the online shop does not constitute a legally binding offer but rather an invitation to place an order. The contract is concluded when the customer places an order and we confirm it by email.
4. Shipping
Delivery is made via standard shipping, and the delivery time is typically between 5 to 15 business days, depending on the delivery destination.
5. Prices and Shipping Costs
All prices on the website are final prices. They include the statutory VAT and other price components. Shipping costs are displayed separately during the order process and are to be borne by the customer.
6. Payment Methods
We offer the following payment methods:
- PayPal
- Credit Card (Visa, MasterCard)
- Apple Pay
Payment is due immediately after order confirmation.
7. Right of Withdrawal
Customers have the right to withdraw from the contract within 14 days without providing any reason. The withdrawal period is 14 days from the day on which the customer or a third party designated by the customer takes possession of the goods.
To exercise the right of withdrawal, the customer must send us a clear statement by email about their decision to withdraw from the contract (Grapgo, [insert email address]).
8. Effects of Withdrawal
If the customer withdraws from the contract, we will refund all payments received from the customer, including delivery costs (except for additional costs resulting from choosing a delivery method other than the standard delivery offered by us), promptly and no later than 14 days from the day we receive the notice of withdrawal.
For the refund, we will use the same payment method that the customer used for the original transaction, unless expressly agreed otherwise.
9. Returns
Returns can be made within 14 days after receiving the goods. To initiate a return, the customer must contact us by email and register the return. The customer bears the return shipping costs unless the goods are defective.
10. Warranty
The statutory warranty rights apply. Defects must be reported to us promptly after receipt of the goods. We reserve the right to inspect the defects and, at our discretion, either provide a replacement or refund the purchase price.
11. Liability
Our liability is governed by the statutory provisions. For slight negligence, we are only liable for breaches of essential contractual obligations that enable the proper performance of the contract and on which the customer regularly relies. Liability for damages resulting from injury to life, body, or health remains unaffected.
12. Data Protection
We handle your personal data confidentially and in accordance with the statutory data protection regulations. Further information on data protection can be found in our [insert privacy policy].
13. Final Provisions
If any provision of these T&Cs is or becomes invalid, the contract will remain in effect. Instead of the invalid provision, the relevant legal regulations apply.
The laws of the United Arab Emirates apply, provided that no mandatory consumer protection regulations are in conflict.